Refund Policy

When we refund you

We refund your purchase in full if:

• We couldn't process your document (scanned PDF, corrupted file, wrong document type).
• The service was unavailable when you tried to use your bundle credits and we can't restore access within 7 days.
• You paid twice for the same thing.

When we can't refund you

Because the service is digital and delivered immediately:

• Once you have received a summary, we don't refund it. If the summary contains an error, email us at hello@stratasnap.com.au — we'll review and correct it, or refund that specific summary if we can't.
• Bundle credits (5-pack, 10-pack) don't expire, so we don't refund unused credits under normal circumstances.

Where a refund is issued at our discretion (rather than for a fault or failure on our part), any non-recoverable payment processing fee may be deducted. Refunds for a fault or failure on our part are always made in full.

How to request a refund

Email hello@stratasnap.com.au with:

• The email address you used to purchase
• Your Stripe receipt number (starts with "in_" or "pi_")
• Why you're requesting the refund

We respond within 2 business days. Approved refunds are processed within 5 business days to your original payment method.

Your rights under Australian Consumer Law

Nothing in this policy limits your rights under Australian Consumer Law, including guarantees around fitness for purpose and services being provided with due care and skill. These rights apply regardless of what our policy says.